The California Public Utilities Commission
(CPUC) today received the results of the independent evaluation of
Pacific Gas and Electric Company's (PG&E) Smart Meter deployment,
focused on electric residential customers, which found that the meters
and associated software and billing systems are consistent with industry
standards and are performing accurately. However, the evaluation
identified multiple factors that appeared to contribute to the
escalation of Smart Meter-related high bill complaints, including
PG&E's customer service practices. Full Story from the California Public Utilities Commission
(CPUC)
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